There will be a time in your life when you have that “ah-ha” moment. For Judy, it was recalling an occasion, years back, when she looked out her hotel window and saw an older man — much older than herself — shuffling along the sidewalk. He wasn’t dirty, but you wouldn’t say clean either — and his pants and shirt didn’t match in color or pattern. She remembers her immediate reaction — a sense of sadness and pity.