Hearts of Gold Caregivers announced Feb. 25 that it has received the distinguished Best of Home Care Leader in Excellence Award from Home Care Pulse, a prestigious firm that oversees private duty home care. The Leader in Excellence Award is given to those home care businesses that consistently score among the highest in 18 or more areas, as measured by Home Care Pulse. As a Leader in Excellence, Hearts of Gold Caregivers is now ranked among the top 4 percent of participating home care providers in the nation.
This accomplishment shows Hearts of Gold Caregivers’ dedication to providing excellent care. Over a 12-month period, the company received high client and caregiver satisfaction in areas such as caregiver training, compassion of caregivers, communication, scheduling, problem-solving, and quality of care.
“This is the third year in a row that we have received this award, which is an amazing achievement,” said Thomas Keolker, owner. “It has made us really examine our business model, and we have made some big changes. In particular, our pricing is now much more competitive.”
The company’s success is especially remarkable, given that Thomas’s wife and business partner, Faith, was diagnosed with cancer in May 2015.
“Faith was very involved in the daily running of the business, and her illness and subsequent withdrawal from our operations was a huge blow. It’s due to our amazing staff that we were able to rally and maintain our high standards,” said Keolker.
The Best of Home Care Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” said Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Hearts of Gold Caregivers as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as the top home care provider.”
To find out more about Hearts of Gold Caregivers’ commitment to excellence, visit www.heartsof goldcaregivers.com or call 541-387-0207.
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