Pete Shepherd, interim director of the Oregon Department of Environmental Quality, said one of the most important things he’s learned in his more than 23 years of public service is “the importance of listening to people speak from their heart in the place where they live.”

He got plenty of that Tuesday evening as around 120 people packed into the Columbia Gorge Community College lecture hall to discuss a Mutual Agreement and Order between DEQ and Amerities West—the railroad tie plant in The Dalles.