When’s the last time you walked into a small business and immediately felt like leaving? Maybe the line was long, staff moved slowly, no one greeted you, and there was zero urgency. My husband Jeff experienced just that — and he left.
Now contrast that with a simple oil change where he left happier than when he arrived. So impressed by the staff’s attitude and energy, Jeff wanted to return with pizza just to thank them.
What made the difference? Culture.
Culture Isn’t a Perk — It’s the Core
Some business owners say things like, “People in my industry just don’t care,” or “High turnover is just how it is.” I’ve heard it too often — and it’s a red flag.
What these statements really show is a lack of curiosity, empathy, and willingness to create a workplace where people feel seen and valued. That’s culture. And it’s what fuels employee retention, customer satisfaction, and business growth.
Culture That Keeps People (And Customers) Coming Back
The oil change shop didn’t succeed because of flashy bonuses or high pay. They thrived because every employee knew they mattered. That kind of environment doesn’t happen by accident — it’s built intentionally by leaders who care.
Want to see it for yourself? Just visit the business in person. Or check out their website and Instagram. You’ll feel it.
Welcome to the neighborhood Hoody’s. Thank you for raising the bar!
Final Thought
Creating a positive company culture isn’t fluffy or optional — it’s one of the most strategic decisions a small business owner can make. People don’t leave jobs where they feel respected, appreciated, and part of something meaningful.
Contact me for support in creating YOUR company culture that makes YOUR customers want to bring your staff pizza, or ribs, or leave a great review!
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